Close

Policies

Cleaning Policy
All guests are required to tidy their own cottage prior to check out. This helps us to keep our housekeeping costs down, which keeps your costs down!

We kindly ask that you follow these 5 simple steps to avoid any charges to your damage deposit:
*Main surfaces wiped clean of food & hair
*Dishes washed & put away
*Dirty towels & rags left in the bathtub
*Recycle items left in your provided blue bins
*Garbage bagged and dropped in the garbage trailer on your way out

Please keep your cottage area tidy during your stay and please, no food or garbage is to be left outside over night as this will attract animals!
If any inventory or furniture is missing or broken, your damage deposit will be charged accordingly.
We understand that accidents do happen. If there was an incident and something got broken or you need assistance with a larger mess than you can handle, please see the main office and we will be happy to help!

Pet Policy
Although we are animal lovers ourselves, we unfortunately do not allow pets of any kind on our property due to allergies, liability and disturbance issues that could arise.

Smoking Policy
Absolutely no smoking of any kind is permitted in the cottages. If we find a guest is smoking inside, you will be fined $250 per incident. When smoking outside, please ensure all butts are discarded in the provided ash trays or in your fire pit! We do not want one of our guests responsible for starting a wildfire!! If we find cigarette butts in your cottage area, you will be charged a $50 littering fee per incident that will be deducted from your damage deposit.
Other than lighting the wood burning stoves, guests are to refrain from using any lighters/candles in the cottages as this is a fire hazard.

Firewood Policy
We are proud to provide each cottage with a generous supply of firewood for your wood burning stove (located in the wooden boxes on each deck) as well as nightly fires (located near each fire pit) free of charge, so long as the privilege is not abused.

Visitor/Guest Privacy Policy
Visitors are permitted at your cottage between the hours of 10am-10pm, so long as they are following all policies.
Please respect the privacy of your neighbour. Each cottage has its own sitting area and fire pit. Please do not wander into or around the area of other cabins unless you are invited to do so.

We pride ourselves in having a secluded and relaxing place for all our guests to enjoy.
We want people to have a good time, but loud music and rude behavior that disturbs other guests or our neighbours will not be tolerated. If we find you are in violation of this policy and ignore our warnings, you will forfeit the remainder of your reservation as well as your damage deposit and will be asked to leave the property.

Damage Deposit Policy
We require a $150 damage deposit to be paid upon check-in. After you are checked out and once we have had time to inspect your cottage for cleanliness and inventory, we will refund your deposit accordingly. If you have returned your keys & any checked out items, not violated any of our policies and your cottage is in good condition, you will receive a full refund.

Please note it may take several days to receive your refund depending on the method of payment you have provided. Credit card refunds could take up to 7 business days to see back on your card. Cash deposits will be refunded via EFT (email transfer) within 2 days, unless other arrangements are made. If there are deductions to be made, you will receive a detailed invoice of the charges.

Cancellation Policy
The full amount of your reservation is due at time of booking.
You have a 48 hour grace period from the time you book where you can cancel with no penalty.
Once 48 hours has passed, 25% of your total is non-refundable.
A 75% refund will be given if you cancel more than 7 days prior to your arrival date.
A 50% refund will be given if you cancel between 48 hours and 7 days prior to your arrival date.
No refund will be given if you cancel within 48 hours of your arrival date.
If you are cancelling due to an emergency situation and can provide documents to support the situation, a possible refund will be given at the owner’s discretion. In these cases, please contact the office and we will go from there.

Please contact the office for clarifications or questions on policies.
Thank you in advance for your cooperation and we look forward to your stay!!