All guests are required clean their own cottage prior to check out in order to keep our housekeeping costs down, which helps us keep your costs down. This includes cleaning up the bathroom and kitchen and all dishes washed, dried and put away (please put any dirty towels, cloths, etc. in the bathtub). All garbage is to be bagged and dropped in the designated garbage bins on your way out. Please keep your cottage area tidy during your stay and absolutely no food or garbage is to be left outside over night as this will attract animals!
Please use appropriate rags we have provided for cleanups. Badly stained bathroom towels will get an automatic $20 replacement fee per towel as they are no longer useable for future guests.
We provide all the cleaning supplies in each cottage needed to make your clean-up quick and easy! If there is an unacceptable mess left behind, or if any inventory or furniture is missing or broken you will be charged a minimum $50 cleaning/replacement fee, which will be deducted from your damage deposit.
We understand that accidents do happen. If there was an incident and something got broken or you need assistance with a larger mess than you can handle, please see the main office and we will be happy to help!
Absolutely no smoking of any kind is permitted in the cottages. If we find a guest is smoking inside, you will be fined $250 per incident. When smoking outside, please ensure all butts are discarded in the provided ash trays or in your fire pit! We do not want one of our guests responsible for starting a wildfire!! If we find cigarette butts in your cottage area, you will be charged a minimum $50 littering fee per incident that will be deducted from your damage deposit. Other than lighting the wood burning stoves, guests are to refrain from using any lighters/candles in the cottages as this is a fire hazard.
Please respect the privacy of your neighbour. Each cottage has its own sitting area and fire pit. Please do not wonder into or around the area of other guests unless you are invited to do so and be sure to keep the noise at a reasonable level (noise by-law is in effect from 11pm – 7am).
If you have children staying with you, please keep an eye on them to ensure they are respecting all policies.
Damage Deposit Policy
We require a $150 damage deposit to be paid upon check-in. After you are checked out and once we have had time to inspect your cottage for cleanliness and inventory before the next guest checks in, we will refund your deposit accordingly. If you have returned your keys, not violated any of our policies and your cottage is in ideal condition, you will receive a full refund.
Please note it may take several days to receive your refund depending on the method of payment you have provided. Credit card refunds could take up to 7 business days to see back on your card. Cash deposits will be refunded via EFT (email transfer) within 2 days, unless other arrangements are made. If there are deductions to be made, you will receive a detailed invoice of the charges.
The full amount of your reservation is due at time of booking.
You have a 48 hour grace period from the time you book where you can cancel with no penalty.
Once 48 hours has passed, 25% of your total is non-refundable.
A 75% refund will be given if you cancel more than 7 days prior to your arrival date.
A 50% refund will be given if you cancel between 48 hours and 7 days prior to your arrival date.
No refund will be given if you cancel within 48 hours of your arrival date.
If you are cancelling due to an emergency situation and can provide documents to support the situation, a possible refund will be given at the owner’s discretion. In these cases, please contact the office and we will go from there.