We ask that each guest take the time to familiarize themselves with these policies prior to their arrival to avoid any misunderstandings.
All guests are required to tidy their own cottage prior to check out. This helps us to keep our housekeeping costs down, which keeps your costs down!
We kindly ask that you follow these 5 simple steps to help avoid any charges to your deposit:
*Main surfaces wiped clean of food & hair
*Dishes washed, dried & put away
*Dirty towels & rags left in the bathtub
*Recycle items left in your provided blue bins
*Garbage bagged and dropped in the garbage trailer on your way out
Please keep your cottage area tidy during your stay and please, no food or garbage is to be left outside as this will attract animals!
If any inventory or furniture is missing or broken, your deposit will be charged accordingly. If you have multiple cabins booked, please ensure that all inventory remains in its proper cabin to avoid a restocking fee.
We understand that accidents do happen. If there was an incident and something got broken or you need assistance with a larger mess than you can handle, please see the main office and we will be happy to help
Max Occupancy Policy
Kutenai has a max of 2 guests. The Rock & White Goat have a max of 2 adults & up to 2 children. Spoolmak has a max of 4 guests. If you choose to book, disregarding our max occupancy rules, the extra guests will be asked to leave upon arrival. If we find you have had extra guests after you have already checked in, you will be immediately charged a full extra night for each night they have stayed. If you choose to vacate instead of paying the extra charge, the remainder of your stay and damage deposit will be forfeited. NO EXCEPTIONS.
Check In/Check Out Policy
Please respect our 4pm check in time and 11am check out time. We have a cleaning system in place to make sure we can get all cabins prepared for the next guests and we need this time to ensure we don’t fall behind.
Although we are animal lovers ourselves, due to allergies, we do not allow pets of any kind on our property. If we find evidence that you brought a pet for your stay, you will forfeit your damage deposit. This also applies to any visitors you may have during your stay.
Absolutely no smoking of any kind is permitted inside the cottages. If we find a guest is smoking inside, you will forfeit your damage deposit. When smoking outside, please ensure all butts are discarded in the provided ash trays, butt cans, or in your fire pit! We do not want one of our guests responsible for starting a wildfire!! If we find cigarette butts in your cottage area, you will be charged a $50 littering fee per incident that will be deducted from your deposit.
Other than lighting the wood burning stoves, guests are to refrain from using any lighters/candles inside the cottages as this is a fire hazard.
We are proud to provide each cottage with a daily supply of firewood free of charge. Additional wood can be purchased at $10 for a ½ fill or $20 for a full fill of your wood holder. If you help yourself to extra firewood, $50 will be automatically deducted from your damage deposit. No warnings will be given
In the event of a fire ban, the outdoor fire pits will be off limits. We can provide you with a propane fire pit, but please bring your own propane tank (takes a 20 lb tank). If you remove/tamper with the propane tank on the BBQ a $30 charge will be applied to your damage deposit.
Visitors are permitted at your cottage between the hours of 10am-10pm, so long as they are following all policies.
Please respect the privacy of your neighbour. Each cottage has its own sitting area and fire pit. Please do not wander into or around the area of other cabins unless you are invited to do so.
We pride ourselves in having a secluded and relaxing place for all our guests to enjoy. We want people to have a good time, but loud music and rude behavior that disturbs other guests or our local neighbours will not be tolerated. If we find you are in violation of this policy and ignore our warnings, you will forfeit the remainder of your reservation as well as your damage deposit and will be asked to leave the property.
Cleaning/Damage Deposit Policy
We require a $150 deposit to be paid upon check-in. After you are checked out and once we have had time to inspect your cottage for cleanliness and inventory, we will refund your deposit accordingly. If you have returned your keys & any checked out items, not violated any of our policies and your cottage is in good condition, you will receive a full refund.
Please note it may take several days to receive your refund depending on the method of payment you have provided. Credit card refunds could take up to 7 business days to see back on your card. Cash deposits will be refunded via EFT (email transfer) within 2 days. If there are deductions to be made, you will receive a detailed invoice of the charges.
POLICY FOR COVID-RELATED CANCELLATIONS
Effective until further notice
In lieu of a refund, if you are prevented from fulfilling your reservation due to Covid-19, a full credit will be held on file until such time as you are able to reschedule. This is an uncertain time for us all and we thank you in advance for your understanding. Please call 1-877-706-5701 with any questions or concerns.
Payment & Cancellation Policy
MUST BE 21 YEARS OF AGE OR OLDER TO BOOK A CABIN
The full amount of your reservation is due at time of booking.
You have a 48 hour grace period from the time you book where you can cancel with no penalty (only valid when booking is more than 7 days away) .
Once 48 hours has passed, 25% of your total is non-refundable.
A 75% refund will be given if you cancel more than 7 days prior to your arrival date.
A 50% refund will be given if you cancel between 48 hours and 7 days prior to your arrival date.
No refund will be given if you cancel within 48 hours of your arrival date.
If you are cancelling due to an emergency situation and can provide documents to support the situation, a possible refund will be given at the owner’s discretion. In these cases, please contact the office and we will go from there.
Please contact the office for clarifications or questions on policies.
Thank you in advance for your cooperation and we look forward to your stay!!