We ask that each guest take the time to familiarize themselves with these policies prior to their arrival to avoid any misunderstandings.
Guests are asked to tidy their cottage prior to check-out. This helps us to keep our housekeeping costs down, which keeps your costs down!
We kindly ask that you follow these simple steps to avoid any charges to your deposit:
*Abide by 11am check-out
*Main surfaces wiped clean of food & hair
*Dishes washed, dried & put away
*Dirty towels & rags left in the bathtub
*BBQ scraped after use
*Recycle items left in your provided blue bins
*Garbage bagged and dropped in the garbage trailer on your way out
Please keep your cottage area tidy during your stay and no food or garbage is to be left outside as this will attract animals!
If you have multiple cabins booked, please ensure that all inventory is in its proper cabin prior to check out to avoid a restocking fee.
We understand that accidents do happen. If there was an incident and something got broken or you need assistance with a larger mess than you can handle, please contact the office and we will be happy to help.
Max Occupancy Policy
Kutenai has a max of 2 guests. The Rock & White Goat have a max of 2 adults & up to 2 children. Spoolmak has a max of 4 guests. If you choose to book disregarding our max occupancy rules, the extra guest(s) will be asked to leave upon arrival. If we find you have had extra guests after you have already checked in, you will be charged an extra night for each night they have stayed. If you choose to vacate instead of paying the extra charge, the remainder of your stay and damage deposit will be forfeited.
Check In/Check Out Policy
Please respect our 4pm check in time and 11am check out time. We have a cleaning system in place to get all cabins prepared for the next guests and we need this time to ensure we don’t fall behind.
Although we are animal lovers ourselves, due to allergies, we do not allow guests to bring pets of any kind. If we find that you have brought a pet for your stay, you will be asked to leave, forfeiting the remainder of your stay as well as your damage deposit. This also applies to any visitors you may have during your stay.
Group Bookings/Family bookings
We are a place to come and enjoy the peacefulness of the mountains. We are NOT a place for parties or loud gatherings/retreats.
If you are wishing to book all or multiple cabins, please be aware that you are not booking “the property”. When visiting with each other, we ask that you keep the noise and activity to a decent level so as to respect the privacy and property of the on-site owners, other guests and local neighbours.
We take great pride and put in endless hours of hard work to keep up the appearance of this beautiful landscape we call Home. To ensure we can all enjoy the beauty year-round, we ask that you please stick to the paths provided and out of the areas with natural snowfall and tall grass/wildflowers. You will notice rock walls and log borders throughout the property which makes this easy to be aware of. These borders are also in place to help protect the growth of many new & fragile trees we have transplanted for reforestation. Please do not rearrange or remove any of these rock and log formations.
We welcome families and love to see children learning about nature and enjoying the outdoors. We have dedicated a lovely area behind the main house at the top of the property if they wish to run around and play. You will also find a vast, open field known as “The Meadow” if you follow a short trail behind the cabins. For more excitement, there are some great attractions nearby that the town of Nordegg has worked so hard at developing over the years. In the winter, there is a tobogganing hill and skating rink near the Community Hall. In the summer, there is a bike track designed for all ages and an awesome playground that they will love to explore!
If you wish to book 3 or more cabins, please call the office to discuss your group and clarify our rules. This will help us avoid any misunderstandings when you arrive and to ensure this is the right place for your getaway!
A reasonable number of visitors is permitted at your cottage between the hours of 10am-10pm. A heads up to the office that you will be expecting them is always appreciated.
Please ensure they are following all policies and to park in visitor parking across from the main office and not at your cottage.
Each cottage has its own sitting area and fire pit. Please respect the privacy of your neighbour.
We pride ourselves in having a secluded and relaxing place for all our guests to enjoy. We want people to have a good time, but loud music and rude behavior that disturbs other guests or our local neighbours will not be tolerated. If we find you are in violation of this policy and ignore our warnings, you will be asked to leave and forfeit the remainder of your reservation as well as your damage deposit.
Absolutely no smoking of any kind is permitted inside the cottages. If we find a guest was smoking inside, you will forfeit your damage deposit. When smoking outside, please ensure all butts are discarded in the provided ash trays or butt cans. If we find cigarette butts in your cottage area, you will be charged a $50 littering fee that will be deducted from your deposit.
We are proud to provide each cottage with a daily supply of firewood free of charge. Additional wood can be purchased at $10 for a ½ fill or $20 for a full fill of your wood holder. If you help yourself to extra firewood, $50 will be deducted from your damage deposit. NO WARNINGS WILL BE GIVEN.
In the event of a fire ban, the outdoor fire pits will be off limits. We can provide you with a propane fire pit, but please bring your own propane tank (takes a 20 or 30 lb tank). If you remove/tamper with the propane tank on the BBQ a $50 charge will be applied to your damage deposit.
Cleaning/Damage Deposit Policy
We require a $150 deposit to be paid prior to check-in. After you are checked out and we have completed the clean on your cabin, we will refund your deposit accordingly. If you have returned your keys & any checked out items, not violated any of our policies and your cottage is in good condition, you will receive a full refund.
Please note it may take several days to receive your refund depending on the method of payment you have provided. Credit card refunds take around 7 business days to see back on your card. Cash or EMT deposits will be refunded via EMT (email transfer) within 2 days. If there are deductions to be made, you will receive a detailed invoice of the charges.
Payment & Cancellation Policy
MUST BE 21 YEARS OF AGE OR OLDER TO BOOK A CABIN
The full amount of your reservation is due at time of booking.
Please note that credit card fees are automatically non-refundable once payment is made (Roughly 3%)
You have a 48 hour grace period from the time you book where you can cancel with no penalty (only valid when booking is more than 7 days away) .
Once 48 hours has passed, 25% of your total is non-refundable.
A 75% refund will be given if you cancel more than 7 days prior to your arrival date.
A 50% refund will be given if you cancel between 48 hours and 7 days prior to your arrival date.
No refund will be given if you cancel within 48 hours of your arrival date.
If you are cancelling due to an emergency situation, please contact the office and a possible credit may be given at the owner’s discretion.
Please contact the office for clarifications or questions on policies.
We thank you in advance for your cooperation and look forward to seeing you out!!